Redbook Solutions

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• B2A
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• InfoRecorder

The Manager’s Red Book

A good system clearly defines roles and responsibilities, creating a standard that translates from shift to shift and from location to location. Employees are then able to execute systems and easily know if they are doing the job properly or not. As manager, the more “gray” you can eliminate the easier your job is. However, effectively managing the gray is only part of the territory. Systems and tools make managing the gray a little more black and white.

The Manager’s Red Book…

Creates Consistency and Accountability. Opening and closing checklists and to do lists are part of the Manager’s Red Book. By using these tools, you are better able to manage the gray areas. You can easily see what needs to get done, who the task is assigned to and measure progress. Systems draw a road map to desired behavior and eliminate the need to commit everything to memory. Systems represent the standard, facilitate the training process and minimize gray areas. They’re vital to you and your ability to continue moving your operation ahead while dealing with the inevitable turnover.

Improves Communication Managers are bombarded with so much information during shift, how do you communicate the information to the rest of your team? Most likely, you have an office full of sticky notes and messages on napkins. Did the right person get the message?

Tracks Critical Information Your system should be able to track both quantitative data (numbers) and qualitative data(what happened). Use your Manager’s Red Book to monitor numbers like sales, labor, and food cost. Also record the “what”; what was the weather like, or did a large party arrive today or was there a special event in tow? Tracking both quantitative and qualitative data will give you a better understanding of your business, helping you develop goals and was as control food and labor costs.

Is Easy to Implement The purpose of the Manager’s Red Book is to streamline your organization and decrease the number of hours you work, not increase them.

Customization

If you are interested in building your own uniquely tailored Manager’s Red Book, you can benefit immediately by taking advantage of our complimentary B2A Diagnostic™. This assessment provides valuable insight and a new perspective on where your performance gaps may exist. Give us a call today at 800.526.9635 to get yours.

Are you a top brand? If so, we most likely have a concept-specific Manager’s Red Book and other tools already tailored to your operations. These tools may also be customized even further to meet your individual needs. Call or send us an email to find out.

For off-the-shelf Manager’s Red Books that are specific to your industry, start here.